Infrastructure
Synapse owns and operates Tier 3 data centres that support national infrastructure, giving customers clear assurance over where their data lives, how it is managed and who is accountable.
The Adaptive Cloud Company
More than a Managed Service Provider
Partners:
Microsoft
Synapse designs, builds and manages the infrastructure that organisations depend on, spanning data centres, private cloud, public cloud and data protection.
One partner, one point of accountability.Trusted By:
London Luton Airport
Willerby
University of York
Utmost International
Thirteen Housing
NHS Guy’s & St Thomas’
Travelex
Northumbrian Water
What we do
Infrastructure designed for reality
Most organisations operate across a blend of legacy estate, cloud platforms and business-critical applications. Costs are shifting, compliance pressure is building, and new AI priorities are placing fresh demands on data, security and infrastructure. Synapse starts with your estate as it exists and brings it under a model that can adapt as your organisation changes.
The Adaptive Cloud Company
Our credentials
Who we are, in numbers
The combination of dedicated customer success, owned infrastructure and group-backed strength gives customers a partner that’s accountable, invested and built for the long term.
25+
Years in business
99%
Customer retention
200+
Customers across the UK and Crown Dependencies
94%
Customer satisfaction
+65
NPS Score
The Adaptive Cloud
The Adaptive Cloud Company
One partner for private, public and sovereign infrastructure, helping you place every workload where it performs best.
Adaptive Cloud is how we design, build and manage infrastructure across multiple environments. Each workload is placed where it performs, costs and complies best, then reviewed continuously as business, technical and regulatory conditions change.
It brings together cost control through cloud optimisation, cyber resilience through backup and recovery, AI readiness through trusted data foundations, compliance through sovereign and governed infrastructure, skills support, and legacy modernisation through private, public and hybrid cloud design.
Outcomes
Operating with Confidence
Who we are
Built on owned infrastructure and long-term accountability.
Synapse has spent more than 25 years building and managing the infrastructure organisations depend on. We own infrastructure, operate environments and stay accountable for the outcomes clients expect.
We’re part of a wider technology group alongside Manx Telecom and Jersey Telecom, backed by CVC, giving Synapse infrastructure scale, financial stability and reach across the UK and Crown Dependencies.
The Synapse Way
Obsessive Ownership. The Synapse Way.
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01
Relationships first
You’ll be assigned a named person responsible for the customer relationship and the success of your environment.
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02
Proactive optimisation
Your performance, cost and service improvements are reviewed continuously before you have to ask.
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03
Data-led decisions
Recommendations are based on evidence from the environment and never on assumptions.
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04
Clear accountability
One connected platform. One operating model. One provider who owns the outcome.
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05
Refuse to Lose
We bring tenacity to every engagement, and we’re energised by the hardest problems.
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06
Transparent reporting
Clients receive clear, regular reporting that supports planning and confident decision-making.
Every customer is supported by a dedicated Customer Success Manager responsible for long-term outcomes. You can expect clear ownership across the relationship, from technical performance and service improvement to commercial value and future planning.
Book an Adaptive Cloud framework workshop
Place every workload where it performs best, keep control of your data, build trusted foundations for AI and work with one provider accountable for the outcome.
trusted by major organisations to keep critical services available, secure and resilient.
