Cookie Policy

Synapse360.com | Updated 29 September 2026

This policy explains how Synapse360 uses cookies and similar storage and access technologies on https://www.synapse360.com, why we use them, how long they may operate, and how you can control your choices.

1. Who this policy applies to

This Cookie Policy applies to visitors to https://www.synapse360.com. It should be read together with the Synapse360 Privacy Policy. It is intended to cover visitors in the United Kingdom and, where applicable, visitors in the European Economic Area, Isle of Man and Switzerland.

Synapse360 is the trading identity used by Synapse Consulting Limited and Synapse Consultants Limited. The relevant company responsible for personal information will depend on the service or relationship concerned. Questions about cookies or privacy can be sent to info@synapse360.com or the Group Data Protection Officer at DataProtection@manxtelecom.com.

2. What are cookies and similar technologies?

Cookies are small text files placed on your browser or device when you visit a website. We may also use similar technologies, including pixels, tags, scripts, local storage and other technologies that store information on, or access information from, your device. In this policy, we refer to these collectively as “cookies and similar technologies”.

Some are set directly by Synapse360 (first-party cookies). Others are set by third-party services used on our website (third-party cookies). Session cookies normally expire when you close your browser; persistent cookies remain for a defined period or until deleted.

3. How we use cookies

4. Consent and your choices

We do not place or activate non-essential cookies or similar technologies before we have obtained your consent, unless a specific legal exception applies. Strictly necessary technologies may operate without consent where they are required to provide a service you have requested or another applicable exception applies.

• When you first visit the website, our cookie banner should allow you to accept, reject or manage non-essential cookie categories.
• Your choice must be voluntary and based on clear information. Simply continuing to browse is not treated as consent.
• You can change or withdraw your consent at any time using the “Cookie Settings” link available on the website. Withdrawing consent should be as easy as giving it.
• If we introduce a materially different cookie or use an existing technology for a new purpose requiring consent, we will seek fresh consent where required.
• We keep an appropriate record of consent choices so that we can respect and evidence your preferences.

5. Cookies and services used on Synapse360.com

The services below reflect the current Synapse360 online policy and the wider draft supplied for review. The live cookie register displayed through the website consent tool should be treated as the operational record of the individual cookies actually detected and deployed on Synapse360.com.

Publication control: before publication, Synapse360 should run a fresh cookie/CMP scan and remove any service above that is no longer deployed, add any newly detected service, and confirm the exact cookie names, purposes and durations shown by the live consent tool.

6. Third-party cookies and international processing

Some website features are provided by third parties. Those providers may set or access cookies after the relevant consent is given and may process information outside the UK. Where personal data is transferred internationally, Synapse360 will apply the safeguards required by applicable data protection law. Third-party providers are also responsible for their own privacy information and processing activities.

7. How to change or withdraw consent

You can review and change your cookie preferences at any time through the “Cookie Settings” control on Synapse360.com. You can also delete or block cookies using your browser settings. Browser controls may affect how some website functions operate. Deleting cookies may also remove the cookie that remembers your consent choice, meaning the banner may be shown again.

Blocking non-essential cookies should not prevent access to the core website, although optional features, embedded content or personalised functions may not operate as intended.

8. Your data protection rights

Where information collected through cookies or similar technologies is personal data, applicable data protection rights may include access, rectification, erasure, restriction, portability and objection, depending on the circumstances and lawful basis. Where processing is based on consent, you can withdraw that consent at any time without affecting processing carried out before withdrawal.

For more information, please see the Synapse360 Privacy Policy or contact the Group Data Protection Officer at DataProtection@manxtelecom.com.

9. Keeping this policy and our cookie use under review

We review our use of cookies and similar technologies periodically and when we make material changes to the website, introduce new providers or change the purposes for which technologies are used. We will update this policy where necessary and show the date of the latest update.

Cookie durations and third-party technologies can change. The live cookie register and consent-management platform should therefore be maintained alongside this policy and refreshed following material website changes.

10. Contact us

Synapse360
One St Peter’s Square
Manchester
M2 3DE
United Kingdom
Website: https://www.synapse360.com
Email: info@synapse360.com
Telephone: 0330 660 0001
Data protection: DataProtection@manxtelecom.com

11. Regulatory basis and further information

This policy has been updated with regard to current UK requirements for cookies and other storage and access technologies, including the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), UK GDPR and the Data Protection Act 2018, taking account of the ICO’s final Storage and Access Technologies guidance updated in April 2026. Where EU/EEA visitors are concerned, applicable EU GDPR and ePrivacy requirements should also be considered.

ICO guidance emphasises clear and comprehensive information, purpose-specific choices, appropriate consent for non-exempt technologies, and the ability to withdraw consent as easily as it was given.

Document control

The copy above is word-for-word, but before this goes live, check whether legal approved the text or the published page. As written, several parts are internal drafting notes that would look odd to visitors:

• The “Publication control” paragraph in section 5 is an instruction to your team, not to the public.
• Several phrases read as working notes: “wider draft supplied for review”, “in supplied draft” (three times), and “As shown in live cookie register” (five rows).
• In section 4, “our cookie banner should allow you…” reads as an aspiration rather than a statement of fact.
• The Document control table says “Draft… for validation and publication.”

If any of those should be removed, get legal to sign off on the cut rather than doing it yourself. Also note that the Document control header row pastes as a table heading row, so TinyMCE will bold it.