IT Transformation
Transformation delivered in phases you can fund
Multi-year infrastructure programmes planned end to end and delivered in stages, where early savings help fund what comes next.
Overview
Our IT Transformation Service
Transformation programmes fail for familiar reasons: too much attempted at once, benefits that arrive too late to sustain support, and coordination across vendors who each own a piece.
We plan the whole programme, then deliver it in phases. Each phase stands on its own and produces something usable, so value arrives early rather than at the end. Because Synapse owns the infrastructure a transformation runs on, coordination sits with one organisation across the programme.
Transformation sits within Adaptive Cloud, so as the estate changes, each workload is placed where it performs, costs and complies best.
Benefits
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01
The whole programme, planned
A roadmap covering what changes, in what order, and what each phase depends on.
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02
Phases that fund what follows
Early phases are sequenced to release cost and capacity, so savings contribute to later stages rather than every phase requiring fresh approval.
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03
One organisation coordinating
Infrastructure, cloud, connectivity and data protection are delivered by one team on infrastructure we own, so programme governance has a single owner.
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04
Stabilise before you change
Where an estate is under strain, the first phase steadies it. Modernisation follows once the foundation holds.
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05
Controlled at every step
Each phase includes planning, validation and testing, with rollback routes and cutover checkpoints, scheduled around controlled maintenance windows.
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06
It ends in an operating model
Transformation concludes with a managed service and a named Customer Success Manager, rather than a handover document.
How it works
The proof
What the numbers show
- Dell Titanium Partner
- Tier 3 data centres we own and operate
- ISO 27001 accredited
- Cyber Essentials Plus certified
25+
years in business
200+
customers across the UK and Crown Dependencies
5,000+
virtual machines under management
99%
customer retention
+65
NPS Score
The Synapse Way
Obsessive Ownership. The Synapse Way.
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01
Relationships first
You’ll be assigned a named person responsible for the customer relationship and the success of your environment.
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02
Proactive optimisation
Your performance, cost and service improvements are reviewed continuously before you have to ask.
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03
Data-led decisions
Recommendations are based on evidence from the environment and never on assumptions.
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04
Clear accountability
One connected platform. One operating model. One provider who owns the outcome.
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05
Refuse to Lose
We bring tenacity to every engagement, and we’re energised by the hardest problems.
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06
Transparent reporting
Clients receive clear, regular reporting that supports planning and confident decision-making.
- A dedicated Customer Success Manager for every customer.
- Proactive improvement, the roadmap revisited as the business changes.
- Data-driven, each phase evidenced before the next is committed.
- Full accountability, one contract, one SLA, one escalation path across the programme.
Frequently Asked Questions
Straight Answers
A planned programme of infrastructure change: modernising legacy systems, consolidating suppliers and adopting cloud selectively, delivered over an extended period.
Consultancy is advisory and assessment. Transformation is delivery of the change itself, over a longer programme.
Modernisation replaces a platform. Transformation is broader, covering multiple platforms, suppliers and operating changes across several years.
It varies with scale. Multi-year roadmaps are common for larger estates, delivered in phases.
The roadmap is planned end to end, but phases are committed individually.
The programme concludes in a managed service arrangement with a named Customer Success Manager.
Planning change across several years?
