Robust Disaster Recovery
Robust Disaster Recovery
When a disaster occurs, the real fear is not the outage but the moments after: critical systems down, customers waiting, teams unsure what to do next, and no confidence that the recovery plan will work under pressure. Synapse gives you a tested recovery position, a clear declaration process and engineers ready to execute, so your business has somewhere to go when the primary environment fails.
What it means
The question every recovery plan has to answer
If your site, hardware or primary environment failed tomorrow, what would actually happen next?
Would the right people know who can declare a disaster? Would the runbook reflect the estate as it looks now? Would the standby environment come up cleanly? Would users, customers and leadership have confidence that the business can keep operating? That is what robust disaster recovery is really about. Not a document on a shelf, but a proven capability: tested, current, owned and ready to be invoked when the business needs certainty most.
What we do
Built around the risks that make recovery fail
Recovery breaks down when environments are fragmented, responsibilities are unclear or the recovery position has drifted away from the production estate. Synapse designs disaster recovery across the same Adaptive Cloud foundations that support the wider environment, so continuity is considered as the estate changes.
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Infastructure
Tier 3 data centres Synapse owns and operates, connected by the group’s own network with six diverse subsea routes, provide somewhere for the standby environment to live with a named location and jurisdiction.
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Private Cloud
Managed Private Cloud and Managed Hybrid Cloud provide dedicated environments for both the primary and the standby, with Sovereign Cloud where jurisdiction matters to the recovery position as much as the production one.
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Public Cloud
Managed Public Cloud supports recovery for cloud-hosted workloads, so the recovery position covers the whole estate rather than the part that sits on-premises.
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Data Protection
Disaster Recovery keeps a replica ready to take over, with a two-hour response commitment and annual documented testing. Backup & Recovery and Cyber Recovery cover data restoration and recovery from attack, so each scenario has a capability built for it.
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Adaptive Cloud
Adaptive Cloud brings these together, so the recovery position is reviewed as workloads move and the estate changes.
The Adaptive Cloud Company
One partner for private, public and sovereign infrastructure.
Adaptive Cloud is how Synapse designs, builds and manages infrastructure across multiple environments. Each workload is placed where it performs, costs and complies best, then reviewed continuously as conditions change.
For disaster recovery, this means the standby environment is designed alongside the primary, maintained by the same team, and adjusted as the estate evolves.
OUTCOMES
What you can be confident of when it matters
the proof
Our credentials
The combination of owned infrastructure, dedicated customer success and group-backed strength gives customers a partner that’s accountable, invested and built for the long term. Synapse is backed by CVC and forms part of a wider technology group.
25+
Years in business
99%
Customer retention
200+
Customers across the UK and Crown Dependencies
94%
Customer satisfaction
65+
NPS Score
The Synapse Way
Obsessive Ownership. The Synapse Way.
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01
Relationships first
You’ll be assigned a named person responsible for the customer relationship and the success of your environment.
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02
Proactive optimisation
Your performance, cost and service improvements are reviewed continuously before you have to ask.
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03
Data-led decisions
Recommendations are based on evidence from the environment and never on assumptions.
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04
Clear accountability
One connected platform. One operating model. One provider who owns the outcome.
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05
Refuse to Lose
We bring tenacity to every engagement, and we’re energised by the hardest problems.
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06
Transparent reporting
Clients receive clear, regular reporting that supports planning and confident decision-making.
Every customer is supported by a dedicated Customer Success Manager responsible for long-term outcomes. You can expect clear ownership across the relationship, from technical performance and service improvement to commercial value and future planning.
Be ready before the business has to find out
The worst time to discover a recovery plan is out of date is during an outage. Build a tested recovery position, know who declares, know who acts, and give your business confidence that critical services can keep moving when the primary environment fails.
trusted by major organisations to keep critical services available, secure and resilient.
