Resilient Connectivity
Connectivity your business can depend on
Synapse connects your sites, data centres and cloud platforms through services built on the same carrier-grade foundations as Manx Telecom. From Connectivity & Interconnect and Managed Network through to Managed Private Cloud, Managed Public Cloud and Data Protection, we design the path alongside the platforms it carries, so one team is accountable for the whole route.
What it means
What resilient connectivity really means
Resilient connectivity is diverse physical routes, carrier-grade transit, direct paths to the platforms your business runs on, and a clear answer about who is responsible when something degrades.
Most organisations discover the gaps in their connectivity during an incident, when the question of which supplier owns which segment becomes urgent. Designing that answer in advance is what separates a network that recovers from one that escalates. Connectivity also underpins everything else. Backup, recovery, hybrid workload placement and daily operations all depend on the path between sites, infrastructure and cloud holding up.
What we do
Built across every layer of Adaptive Cloud
Connectivity works hardest when it is designed alongside the infrastructure and workloads it serves.
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Infastructure
Our Infrastructure services build on the wider Manx Telecom Group heritage, connecting Synapse’s cloud and managed services expertise with decades of telecommunications experience. This is the foundation behind Datacentres & Colo, Connectivity & Interconnect, Voice & Mobile and IoT.
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Private Cloud
Private Cloud services connect directly into that network foundation. Managed Private Cloud, Managed Hybrid Cloud, Sovereign Cloud and Managed Network bring LAN, WAN and SD-WAN under one accountable team, managed alongside the environments they connect rather than as a separate contract.
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Public Cloud
Public Cloud services build on the same resilient path. Managed Public Cloud, Cloud Migration, Cloud Architecture and FinOps & Cost Optimisation are supported by connectivity designed around the platforms, workloads and operating model your business depends on.
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Data Protection
Data Protection services depend on connectivity that has been designed, not assumed. Backup & Recovery, Disaster Recovery, Cyber Recovery and MDR as a Service all rely on trusted routes between your estate and the environments holding your protected copies, with traffic patterns considered from the start.
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Adaptive Cloud
Adaptive Cloud brings these services together, so connectivity is not treated as a bolt-on. It is planned around where workloads sit, how they are protected, how they reach public cloud, and how the estate changes over time.
The Adaptive Cloud Company
One partner for private, public and sovereign infrastructure.
Adaptive Cloud is how Synapse designs, builds and manages services across private, public and sovereign environments. It connects the service menu into one operating model: infrastructure foundations from our Manx Telecom heritage, cloud platforms managed around workload need, and data protection designed into the path from the start.
For resilient connectivity, this means services such as Connectivity & Interconnect, Managed Network, Managed Public Cloud, Managed Private Cloud and Data Protection are considered together, with one contract covering the site, the platform and the path between them.
OUTCOMES
Outcomes that create resilient connectivity
the proof
Our credentials
The combination of owned infrastructure, dedicated customer success and group-backed strength gives customers a partner that’s accountable, invested and built for the long term. Synapse is backed by CVC and forms part of a wider technology group.
25+
Years in business
99%
Customer retention
200+
Customers across the UK and Crown Dependencies
94%
Customer satisfaction
+65
NPS Score
The Synapse Way
Obsessive Ownership. The Synapse Way.
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01
Relationships first
You’ll be assigned a named person responsible for the customer relationship and the success of your environment.
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02
Proactive optimisation
Your performance, cost and service improvements are reviewed continuously before you have to ask.
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03
Data-led decisions
Recommendations are based on evidence from the environment and never on assumptions.
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04
Clear accountability
One connected platform. One operating model. One provider who owns the outcome.
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05
Refuse to Lose
We bring tenacity to every engagement, and we’re energised by the hardest problems.
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06
Transparent reporting
Clients receive clear, regular reporting that supports planning and confident decision-making.
Every customer is supported by a dedicated Customer Success Manager responsible for long-term outcomes. You can expect clear ownership across the relationship, from technical performance and service improvement to commercial value and future planning.
Frequently Asked Questions
Straight Answers
Physical route diversity, carrier-grade transit, direct paths to the platforms you use, and clear accountability for the whole path rather than individual segments.
The right design depends on your estate. We help identify single points of failure, map route diversity and design connectivity around your resilience requirements.
Yes. We design connectivity around the cloud and platform environments your business uses, including public cloud, private cloud and data protection services.
Yes. Managed Network covers equipment you already own, or hardware Synapse supplies, with firewall management, segmentation, VPN and web filtering included.
Most organisations begin with an audit of the estate as it stands: sites, links, contracts and where the single points of failure actually are.
Build connectivity your business can depend on
Connect every site, platform and workload on infrastructure the group owns. Keep one team accountable for the whole path.
trusted by major organisations to keep critical services available, secure and resilient.
