Managed Public Cloud
Managed Public Cloud
We take operational ownership of your public cloud environment, including Azure, covering incidents, changes, capacity and security configuration. You have a 15-minute response target and a named Customer Success Manager who knows your estate.
Our Managed Public Cloud Service
Public cloud gives you the platform. What it does not give you is someone accountable for how it is configured, what it costs, or what happens at 3am.
We run public cloud environments as a managed service, including Azure and Azure Local, with monitoring, incident response, change management, security configuration and defined review rhythms. This is one part of our Adaptive Cloud approach, which places each workload in the environment that suits it, whether public, private or sovereign.
Cloud operations without the overhead
Monitoring, management and expert support delivered as a service, helping your team stay focused on business priorities rather than day-to-day cloud administration.
Greater control over cost and performance
Regular reviews, optimisation recommendations and governance controls help ensure cloud resources remain aligned to business needs, performance requirements and budget expectations.
Security and resilience built in
Security configuration, patching, incident response and operational best practice help reduce risk, strengthen resilience and keep critical services available when they matter most
Managed Public Cloud Advantages
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Someone owns the platform
Incident response, change management and capacity all sit with one team. Critical incidents are covered 24/7, with a 15-minute response target; everything else runs 8×5.
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Security configuration, actively managed
Azure provides the security tooling. Misconfiguration is where things often go wrong. We configure and manage those controls rather than assuming defaults are adequate.
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We work alongside your security provider
Where you have an MSSP, we partner with them, creating a system of checks and balances across cyber security and operations.
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A rhythm, not a ticket queue
Monthly service reviews and quarterly business reviews are standard for every customer, covering performance, changes, risks and what is coming.
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Public cloud expertise, including Azure
We manage public cloud as part of a joined-up operating model, with specific expertise across Microsoft Azure and Azure Local for distributed and on-premises workloads.
“Synapse was very responsive from the beginning. They proved the integration and recoverability in the POC. Everything was ‘no problem’, even when questions were outside the scope of the project. Very professional, with no additional invoices”
Synapse in numbers
- 24/7 cover for critical incidents
- Monthly service reviews and quarterly business reviews as standard
- Dell Titanium Partner and Microsoft Partner
- ISO 27001 certified
- Cyber Essentials Plus certified
25+
years in business
200+
customers across the UK and Crown Dependencies
99%
Customer retention
Frequently asked questions
Straight Answers
We partner with your MSSP of choice, creating a system of checks and balances across security and operations.
Yes. Public cloud is one environment within Adaptive Cloud, alongside private and sovereign infrastructure.
Critical incidents are covered 24/7 with a 15-minute response target. Standard support runs 8×5.
Operational management of your public cloud environment, including Azure: monitoring, incident response, change management, capacity and security configuration, with defined service reviews.
Microsoft Azure, including Azure Local. Where a workload requires AWS or Google Cloud, we can support the connectivity, though the platform itself would need managing at that end.
Want someone accountable for your public cloud estate?
Public cloud can deliver flexibility and scale, but only when it is properly governed, secured and continuously optimised. Whether you’re already running workloads in Azure or reviewing your cloud strategy, our specialists can help you understand where improvements can be made and how your environment fits into a wider Adaptive Cloud approach.
