Contact Us
Whether you need support, want to explore a project, or are getting in touch about marketing or media – filling in our contact form is the fastest way to reach the right team.
Alternatively, you can contact a member of our sales team, who would be happy to help. If you’re an existing customer with a technical query, incident, or support request, please click the button below for our service desk.
contact our sales team
sales@synapse360.comfor existing customers
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OUR OFFICES
Get in touch with your nearest Synapse team directly.
Frequently Asked Questions
Straight Answers
This contact form isn’t monitored for service issues. Existing customers with a technical query, incident or support request should contact our service desk directly on 01624 675911 (Mon–Fri, 8:30am–5:30pm), or for out-of-hours support call 01624 675247. You can also email helpdesk@synapse360.com, or log a ticket via the Customer Portal at https://synapse360.my.site.com. This ensures your request reaches an engineer straight away rather than sitting in our marketing inbox.
Synapse’s UK headquarters is in St Peter’s Square central Manchester, with a further office in the Isle of Man.
Yes, see the contact details for our offices above. You can call our Manchester office on 0330 660 0001 or our Isle of Man office on 01624 675000.
You can visit the customer portal by logging in at synapse360.my.site.com.