Backup & Recovery
Backup designed around what you need back, and how fast
Managed backup built around your recovery point and recovery time objectives, with restores you can request at your own cadence. Part of Synapse Adaptive Cloud, protecting workloads wherever they run.
Overview
Our Managed Backup and Recovery Service
Adaptive Cloud places each workload in the environment that suits it — public cloud, private cloud or sovereign infrastructure. Backup is the layer that wraps all of it, so protection follows the workload rather than the platform.
We design your backup policy around how much data you can afford to lose, how quickly you need it back, and how long you need to keep it. From there our team runs it: jobs created, schedules maintained, failures investigated, restores handled whenever you need them.
Benefits
What the benefits of Backup & Recovery are
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Restores on your cadence
You request restores when you want them, as often as you want them, included as standard. Enhanced options are available where you need something more structured.
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Built around your recovery objectives
Backup is designed around your RPO, RTO and retention requirements, so protection matches the value of each workload rather than applying one policy across the estate.
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The whole lifecycle, managed
Assessment and sizing, job creation, retention changes, scheduled restores, test restores, emergency restores, failure investigation and remediation, and quarterly service reviews are all included as standard.
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Encrypted in transit and at rest
Backup data is encrypted both in transit and at rest, managed from our UK and Isle of Man service centres.
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Commercial flexibility
Backup can be structured to suit how you buy — as a managed service, alongside your existing estate, or as part of a wider Adaptive Cloud arrangement.
What we protect & what we can recover
Standard coverage includes: VMware and Hyper-V, Physical servers, Microsoft Azure, Microsoft 365, SQL and Oracle databases. Other platforms — including Google Workspace, Salesforce, Dynamics 365 and endpoints — are available on request.
We can recover individual files, databases, virtual machines or a complete environment, depending on what you need back and how quickly.
Our approach
How it works
the proof
What the numbers show
- Encryption in transit and at rest
- UK and Isle of Man service centres
- ISO 27001 certified
- Cyber Essentials Plus certified
25+
Years in business
99%
Customer retention
200+
Customers across the UK and Crown Dependencies
94%
Customer Satisfaction
65+
NPS Score
The Synapse Way
Obsessive Ownership. The Synapse Way.
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01
Relationships first
You’ll be assigned a named person responsible for the customer relationship and the success of your environment.
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02
Proactive optimisation
Your performance, cost and service improvements are reviewed continuously before you have to ask.
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03
Data-led decisions
Recommendations are based on evidence from the environment and never on assumptions.
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04
Clear accountability
One connected platform. One operating model. One provider who owns the outcome.
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05
Refuse to Lose
We bring tenacity to every engagement, and we’re energised by the hardest problems.
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06
Transparent reporting
Clients receive clear, regular reporting that supports planning and confident decision-making.
A dedicated Customer Success Manager for every customer, who knows your estate and owns escalations.
Proactive improvement we review protection and spot gaps before you have to ask.
Data-driven recommendations come from evidence in your environment.
Full accountability one team responsible for the service, wherever the workloads run.
“Technical help and support is excellent and always willing to help whenever possible.”
Frequently Asked Questions
Straight Answers
Backup is your daily and long-term recovery of workloads, files and user data. Disaster recovery is used in the event of catastrophic failure of your environment or hardware, failing systems over to a standby environment.
You request restores at your own cadence rather than to a fixed schedule, and testing is included as standard.
VMware, Hyper-V, physical servers, Azure, Microsoft 365, SQL and Oracle as standard, with other platforms available on request.
Yes, both in transit and at rest.
Backup gives you a restore point for everyday recovery. Recovery from a cyber attack calls for an isolated, immutable copy held outside your environment, which is what our Cyber Recovery service provides.
Yes. Backup wraps every workload in the Adaptive Cloud model, wherever it runs.
Performance is reviewed with you quarterly through a service dashboard, with a full audit record available on request for compliance or governance purposes.
When did you last prove you could recover?
trusted by major organisations to keep critical services available, secure and resilient.
