Cyber Recovery
Cyber Recovery Services
An isolated, immutable, air-gapped vault holding a protected copy of your data, scanned for signs of compromise and tested annually, so a cyber attack has something clean to recover from.
Overview
Our Cyber Recovery Service
Attackers target backup systems early, because removing the ability to recover is what turns an incident into a crisis. Cyber Recovery answers that by keeping a copy of your data in a vault that sits apart from your environment entirely, immutable, air-gapped, and reachable only under controlled conditions.
Within Adaptive Cloud, it’s the layer that assumes something has already got through. Backup handles everyday recovery; disaster recovery handles catastrophic failure; cyber recovery exists for the day you’re attacked.
Benefits
The benefits of Cyber Recovery
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Isolated, immutable, air-gapped
Your protected copy lives inside a vault that is air-gapped from your production estate. The data cannot be altered or deleted once written, so it stays intact even where an attacker has reached your primary systems.
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Scanned for signs of compromise
Data entering the vault is analysed for indicators of corruption or compromise, so you recover from a copy that has been checked rather than assumed clean.
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Alerting on what the scan finds
Where analysis raises an alert, it’s sent to you directly. We also monitor the health of the infrastructure inside the vault.
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Recovery tested annually
A full recovery test runs once a year as standard, with additional testing available.
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An isolated recovery environment
Where you need somewhere clean to bring systems back up and validate them before returning to production, an isolated recovery environment can be added.
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Runs alongside your existing backup
Cyber Recovery is a standalone service. It works alongside your current backup arrangement, with compatibility confirmed during design.
our approach
How it works
The Proof
What the numbers show
- ISO 27001 accredited
- Cyber Essentials Plus certified
- Owned datacentres
- 100% of new business from referral
- Sub-4-hour ransomware recovery, tested and validated
25+
Years in business
99%
Customer retention
200+
Customers across the UK and Crown Dependencies
94%
Customer satisfaction
65+
NPS Score
Where Great Partnerships Drive Limitless Potential
The Synapse Way
Obsessive Ownership. The Synapse Way.
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01
Relationships first
You’ll be assigned a named person responsible for the customer relationship and the success of your environment.
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02
Proactive optimisation
Your performance, cost and service improvements are reviewed continuously before you have to ask.
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03
Data-led decisions
Recommendations are based on evidence from the environment and never on assumptions.
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04
Clear accountability
One connected platform. One operating model. One provider who owns the outcome.
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05
Refuse to Lose
We bring tenacity to every engagement, and we’re energised by the hardest problems.
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06
Transparent reporting
Clients receive clear, regular reporting that supports planning and confident decision-making.
- A dedicated Customer Success Manager for every customer.
- Proactive improvement — vault scope and runbooks reviewed as your estate changes.
- Data-driven — recovery testing produces evidence you can take to a board or regulator.
- Full accountability — one team from vault design through to recovery
Frequently Asked Questions
Straight Answers
A protected copy of your data held in an isolated, immutable, air-gapped vault, used to restore your environment after a cyber attack.
Once a year as standard, with additional testing available.
Disaster recovery addresses catastrophic failure of your environment or hardware. Cyber recovery addresses a cyber attack.
Backup covers daily and long-term recovery of workloads, files and user data. Cyber recovery is used specifically in the event of an attack, from a copy held outside your environment.
No. Cyber Recovery is a standalone service that runs alongside your existing backup, with compatibility confirmed during design.
Within the vault, yes. Data is analysed for signs of compromise and alerts are sent to you directly, and we monitor the health of the vault infrastructure. Detection across your wider estate is a separate discipline.
CASE STUDIES
Proof in practice
Related Resources
If you were attacked tomorrow, what would you recover from?
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